Manny's TV & Appliances Return Policy
100% satisfaction is our goal and why Manny's slogan is “WE HAVE TO BE BETTER WE LIVE HERE”.
A lot of problems can be resolved just by making sure you check size, dimensions, voltage, plumbing, gas or electric, etc. before completing your purchase.
Damaged Shipments
All of our shipments are 100% insured. It is very important to inspect your product thoroughly before accepting and signing for your merchandise. Though your box and packaging may appear intact, it is still possible that your product may be damaged. Check for both internal and external damage before accepting delivery. If you notice damage to the product, refuse the package and note the damage on the bill of lading. Please email us at help@mannystv.com immediately and we will issue a return merchandise authorization (RMA) number. If damage issues arise after signing for the merchandise, you are responsible for filing all claims with the shipper. Therefore a thorough inspection of all packages is important before signing. If your item was shipped via UPS, call UPS at 800-pick-ups with your tracking number to report a damaged item.
Defective Merchandise
Most products that we carry include a full warranty of at least one year. If you receive an item that is defective upon delivery and it's not due to shipping damages or the item is defective after the first use please contact the manufacturer directly. Contact information for the manufacturer is included in the product literature.
Product Does Not Meet Your Needs
Before deciding on the model that you will purchase, carefully measure the area in which your appliance will be placed. It is equally important to know the correct electricity and or gas of the connection that you will be using before purchase. Please email us at sales@mannystv.com if you receive merchandise that does not meet your needs or email the customer service department at help@mannystv.com within 48 hours of receipt. Please remember that shipping and handling charges to and from our warehouse are not refundable and all returns are subject to a 20% restocking fee. We do not accept any returns on air conditioners or special order merchandise. Returned products must be in brand new condition with all packaging, product literature, and blank warranty cards enclosed in the exact condition in which you received them. Any product that has been installed or has attempted to be installed cannot be returned.
General Return Notes and Policies
- In the event of a return, you must contact customer service at help@mannystv.com to receive a return merchandise authorization number (RMA).
- All returns without a RMA will be refused.
- You must contact us within 48 hours of receiving your merchandise if your product is damaged or does not meet your needs.
- After signing for and accepting your merchandise, you are responsible for all damage claims.
- Manny’s TV & Appliances reserves the right to refuse all returns.
- All returns are subject to a 20% restocking fee.
- All refunds will be issued the same way original transaction occurred.
- Returned products will not be accepted unless they are in brand new condition with all packaging, product literature, and blank warranty cards enclosed in the exact condition in which you received them.
- Shipping and handling charges to and from our warehouse are not refundable.
- We do not accept returns on air conditioners and some specially ordered products due to customer error. Please be sure to read all specifications regarding merchandise before purchase and call us with any questions or concerns prior to placing your order.
- Manny’s TV & Appliances reserves the right to cancel orders at anytime.