There are some things we will need your help with in order to best facilitate your delivery:
Please make sure your appliances or electronics will fit where you are putting them, as well as through all access points like doors, bulkheads, closets, hallways, etc…
We cannot do any carpentry, and will not alter your house in any way. If you have new flooring, please have some cardboard handy to cover the floor, and let your salesperson know ahead of time.
WE CANNOT CONNECT OR DISCONNECT BUILT-IN ITEMS SUCH AS COOKTOPS, WALL OVENS, AND DISHWASHERS.
Make sure all paths (outside and inside) are clear for our team to get through. This includes snow. We will not shovel your driveway, sidewalk, or steps.
Make sure all pots, pans, dishes, magnets, food, clothing, the pictures your kids made in art class, etc. are removed from the old appliance BEFORE we get there. We know you have a busy schedule, but this will be beneficial to you.
Please make sure all connections, both plumbing and electrical, are properly working. This includes shutoffs for laundry items.
WE DO NOT CONNECT, CONVERT, OR DISCONNECT GAS APPLIANCES
It is extremely important that someone over the age of 18 is present for the delivery. If this cannot be arranged, there must be a signed note with specific instructions, giving us permission to enter the home so that we can deliver your item(s). If these arrangements cannot be made, your delivery will need to be rescheduled.
Please make sure we have adequate means of contacting you on the day of the delivery. If you have cell phone/work phone/relatives or neighbors… anything that can help should we need to get in touch with you. Let your sales person know prior to the day of delivery.
If requested, we will call one hour ahead when possible. Some towns have spotty cell coverage, so we apologize in advance if we cannot make the call in those cases.
We will remove one appliance for each new appliance purchased.
We will move an old appliance to another part of the house for a fee, provided we can fit it where it needs to go. If we need to strip the appliance to get it into another room, we do not re-assemble it.