There are some things we will need your help with in order to best facilitate your delivery:

Please make sure your appliances or electronics will fit where you are putting them, as well as through all access points like doors, bulkheads, closets, hallways, etc…
We cannot do any carpentry, and will not alter your house in any way. If you have new flooring, please have some cardboard handy to cover the floor, and let your salesperson know ahead of time.

WE CANNOT CONNECT OR DISCONNECT BUILT-IN ITEMS SUCH AS COOKTOPS, WALL OVENS, AND DISHWASHERS.

Make sure all paths (outside and inside) are clear for our team to get through. This includes snow. We will not shovel your driveway, sidewalk, or steps.

Make sure all pots, pans, dishes, magnets, food, clothing, the pictures your kids made in art class, etc. are removed from the old appliance BEFORE we get there. We know you have a busy schedule, but this will be beneficial to you.

Please make sure all connections, both plumbing and electrical, are properly working. This includes shutoffs for laundry items.

WE DO NOT CONNECT, CONVERT, OR DISCONNECT GAS APPLIANCES

It is extremely important that someone over the age of 18 is present for the delivery. If this cannot be arranged, there must be a signed note with specific instructions, giving us permission to enter the home so that we can deliver your item(s). If these arrangements cannot be made, your delivery will need to be rescheduled.

Please make sure we have adequate means of contacting you on the day of the delivery. If you have cell phone/work phone/relatives or neighbors… anything that can help should we need to get in touch with you. Let your sales person know prior to the day of delivery.

If requested, we will call one hour ahead when possible. Some towns have spotty cell coverage, so we apologize in advance if we cannot make the call in those cases.

We will remove one appliance for each new appliance purchased.

We will move an old appliance to another part of the house for a fee, provided we can fit it where it needs to go. If we need to strip the appliance to get it into another room, we do not re-assemble it.

Fridges & Freezers

We will unpack, level, and place your fridge where you want. We do not connect or disconnect water lines. Please make sure the existing line is disconnected and off if you have one. We will dispose of the old fridge.

For a fee, we can move the old fridge to another room, provided it fits without disassembly.

Dishwashers

We will unpack if you wish, but cannot install or disconnect. We can refer you to some helpful installers if you need this service.

Electric Ranges

We will unpack, level, and plug in your new range. (Cord sold separately) We will dispose of the old range. We cannot connect an old cord.

Gas Ranges

We will unpack and place the range, but cannot connect the gas line. If you have Liquid Propane, please let our sales team know so we can make sure you have the LP conversion kit. We will remove an old one if disconnected.

Range Hoods & Over-the-range Microwaves:

We will unpack the unit if requested, but delivery does not install or disconnect. We can refer you to an excellent local installer.

Clothes Washers:

We will unpack, level, and connect your washer. Please make sure all plumbing and electrical is in good working order if possible. If your washer does not come with fill hoses, or needs an extended drain hose, we will attach them, These are sold separately. Ask a sales person for details.

Electric Dryers:

We will unpack, level, and plug in your dryer with the correct 220V power cord.(sold separately) We will attach metal venting if it’s in good working order (within reason) We do not cut holes in your house-it must be an existing vent. We cannot connect an old cord.

Gas Dryers:

We can unpack the dryer, but you must have a plumber or gas provider connect and disconnect gas lines and any LP conversions!

If the old unit is disconnected before we get there, we will dispose of it. If you have Liquid Propane, please let your salesperson know so we can provide you with the correct LP Kit.

Stacking Laundry/Pedestals:

We will make any connections that we can, within the scope of our policies and abilities (see previous washer & dryer descriptions). The same basic guidelines apply to stackable washers & dryers. A new stacking kit (purchased separately) will be necessary for installation. In the case of a gas dryer, we may not stack the unit since the plumber or gas provider will need access to the back of the unit. If you purchased pedestals, we will attach them to the matching units they were designed for.

Air Conditioners:

We will put it wherever you want, but we DO NOT INSTALL OR ASSEMBLE.

Wall Ovens, Cooktops, Built-in Microwaves:

We will unpack the unit if requested, but delivery does not install or disconnect. We can refer you to an excellent local installer.

WE DO NOT SETUP ANY WIFI OR BLUETOOTH CONNECTIONS